If you need support while working with BrightstarDB there are two primary channels for asking for help. All BrightstarDB users are invited to join our Google Group. On this group you can ask questions and see the latest postings from the BrightstarDB team.
You can also optionally purchase a support contract from NetworkedPlanet Limited. Support contracts last for a full year and provide you with email support from the BrightstarDB team, as well as priority bug-fixes and product enhancements. For more information please email NetworkedPlanet Limited.